Cancellation Policy

Cancellation Policy 

Last Updated: 12th August 2026 

At Aerowalk, we aim to process and dispatch orders as quickly as possible. If you need to cancel your order, please contact us at the earliest. 

1. Cancellation Before Dispatch 

You may request cancellation of your order before it has been dispatched. 

To request cancellation, please contact Aerowalk Customer Support with your Order ID as soon as possible. 

If the cancellation request is received and approved before dispatch: 

  • The order will be cancelled. 

  • For prepaid orders, the eligible refund will be initiated to the original payment method. 

  • For COD orders, no payment will be required. 

2. Cancellation After Dispatch 

Once an order has been dispatched, it may not be possible to cancel the order. 

If you no longer wish to receive a dispatched order, please contact our customer support team. Depending on the shipment status, we may advise you on the available options. 

If the order has already been handed over to our logistics partner, it may be treated in accordance with our Return & Exchange Policy after delivery. 

3. Cancellation of COD Orders 

For Cash on Delivery orders, if applicable, customers may request cancellation before dispatch. 

Once a COD order has been dispatched, cancellation may not be possible. 

Repeated refusal of COD shipments or repeated order cancellations may result in restrictions on future COD availability. 

4. Cancellation During Sale or Promotional Periods 

During major sales, promotional campaigns, or periods of unusually high order volumes, order processing may be expedited and cancellation requests may not always be possible once the order enters processing or dispatch. 

We recommend contacting us immediately if you wish to cancel an order. 

5. Cancellation by Aerowalk 

Aerowalk reserves the right to cancel an order in certain circumstances, including: 

  • Product being unexpectedly unavailable or out of stock. 

  • Pricing or product information errors. 

  • Incorrect or incomplete customer information. 

  • Suspected fraudulent or suspicious transactions. 

  • Delivery restrictions for the provided address. 

  • Operational or logistical reasons beyond our reasonable control. 

If Aerowalk cancels a prepaid order, the applicable refund will be initiated to the original payment method. 

6. Refund for Cancelled Orders 

For successfully cancelled prepaid orders, the refund will be initiated after cancellation confirmation. 

The time taken for the refund to reflect in the customer's account may vary depending on the payment gateway, bank, or financial institution. 

7. How to Request Cancellation 

To request cancellation, please contact: 

Aerowalk Customer Support 
Email: care@aerowalk.in 
Phone/WhatsApp: 9512100395 
Support Hours: 10:00 AM to 7:00 PM 

Please provide your Order ID and registered contact details so that we can process your request quickly. 

Important: A cancellation request does not guarantee cancellation. Cancellation is subject to the current processing and shipping status of the order. 

Aerowalk reserves the right to modify this Cancellation Policy from time to time. Any changes will be updated on this page and will become effective upon publication.