Refund policy

Last Updated: 12th August 2026 

At Aerowalk, we want you to feel confident about every purchase. We understand that footwear fit can sometimes be difficult to judge online, so we have created a simple return and exchange process for eligible products. 

Please read the following policy carefully before placing your order. 

1. Return & Exchange Eligibility 

Products purchased from Aerowalk may be eligible for return or exchange subject to the conditions mentioned below. 

To be eligible: 

  • The product must be unused and unworn. 

  • The footwear must only have been tried indoors on a clean surface. 

  • The product must be free from dirt, stains, scratches, marks, or signs of wear. 

  • All original tags, labels, packaging, accessories, and product components must be intact. 

  • The original shoe box/packaging should be returned in proper condition. 

  • The product should be returned in the condition in which it was received. 

Products that show signs of outdoor use or damage caused after delivery may not be accepted for return or exchange. 

2. Return & Exchange Window 

Customers can request a return or exchange within 7 days from the date of delivery. 

The request must be raised within the applicable return/exchange period. 

Requests received after the specified period may not be accepted. 

3. Size & Fit Exchange 

If the footwear does not fit properly, you may request an exchange for another available size, subject to stock availability. 

The product must meet all return/exchange eligibility conditions. 

Only one size exchange per order is permitted. 

If the required size is unavailable, you may be offered a return/refund in accordance with this policy. 

4. Product Return 

If you are not satisfied with your purchase, you may request a return within the applicable return window, provided the product meets our return conditions. 

Once the returned product reaches us, it will undergo a quality inspection. 

The refund will be initiated only after the returned product passes the quality check. 

5. Products That Cannot Be Returned or Exchanged 

A return or exchange may be rejected if the product: 

  • Has been worn outdoors. 

  • Has dirt, stains, scratches, scuff marks, or other signs of use. 

  • Has been washed, altered, repaired, or modified. 

  • Is missing its original packaging, tags, labels, or accessories. 

  • Has been damaged after delivery. 

  • Is returned without the original product packaging. 

  • Is returned after the applicable return period. 

  • Does not match the product originally shipped by Aerowalk. 

Products purchased during certain promotional campaigns or marked as “Non-Returnable” may also be excluded from return or exchange. 

Any product-specific return conditions displayed on the product page or during checkout will take precedence. 

6. Damaged, Defective or Incorrect Product 

We carefully inspect and pack our products before dispatch. However, if you receive a product that is: 

  • Damaged 

  • Defective 

  • Different from the product ordered 

  • Missing an item or component 

please contact us within 48 hours of delivery. 

Please provide: 

  • Order ID 

  • Clear photographs of the product 

  • Photographs of the packaging 

  • A photograph of the shipping label 

  • A short video, where required, showing the issue 

Our team will review the request and determine the appropriate resolution. 

If the issue is confirmed to be a manufacturing defect, transit damage, or an incorrect product shipped by Aerowalk, we may offer a replacement, exchange, or refund as applicable. 

7. How to Request a Return or Exchange 

To initiate a return or exchange: 

  1. Contact Aerowalk Customer Support through care@aerowalk.in / 9512100395. 

  1. Provide your Order ID and the reason for the return or exchange. 

  1. Share photographs/videos if requested. 

  1. Our team will review the request. 

  1. If approved, the return instructions will be shared with you. 

  1. Pack the product securely in its original packaging. 

  1. Hand over the package to the designated courier partner. 

  1. Once the product reaches us, it will undergo a quality inspection. 

  1. After successful inspection, the exchange or refund will be processed as applicable. 

8. Return Shipping Charges 

For returns due to size/fit preference or change of mind, free return pickup will be provided. 

For products that are confirmed to be defective, damaged in transit, or incorrectly shipped by Aerowalk, Aerowalk will bear the applicable return shipping cost. 

Any applicable shipping or handling charges will be communicated before the return is processed. 

9. Refund Process 

Once the returned product passes our quality inspection, the refund will be initiated. 

For prepaid orders, refunds will generally be processed to the original payment method used for the purchase. 

For COD orders, refunds will be processed through bank transfer after the customer provides the required details. 

The time taken for the amount to reflect in your account may vary depending on the payment gateway, bank, or financial institution. 

10. Exchange Process 

For approved exchanges, the replacement product will be dispatched after the returned product is received and successfully inspected, subject to availability. 

If the requested size or product is unavailable, Aerowalk may offer: 

  • An alternative available size, or 

  • A refund, as applicable. 

11. Return Pickup 

Where applicable, Aerowalk or its logistics partner will arrange a return pickup from the delivery address. 

Please ensure that the product is properly packed and ready for pickup. 

If a return pickup fails because the package is unavailable, incorrectly packed, or the customer is unavailable, the customer may be required to coordinate another pickup attempt. 

12. Return Quality Check 

All returned products are subject to inspection. 

Receiving a return request or approving a return pickup does not automatically mean that the refund has been approved. 

The refund or exchange will be confirmed only after the returned product passes the quality inspection. 

If the product does not meet the return conditions, Aerowalk reserves the right to reject the return and send the product back to the customer. 

13. Sale & Promotional Products 

Products purchased during special sales, clearance events, promotional offers, or at heavily discounted prices may have different return or exchange conditions. 

Please check the product page and applicable terms at the time of purchase. 

Products specifically marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged unless the product is defective, damaged, or incorrectly shipped by Aerowalk. 

14. Return Abuse 

Aerowalk reserves the right to restrict or refuse return/exchange requests where there is evidence of repeated misuse of the return policy, excessive returns, product misuse, fraudulent activity, or attempts to return products that do not meet the eligibility conditions. 

15. Contact Us 

For any questions regarding returns, exchanges, refunds, or damaged products, please contact: 

Aerowalk Customer Support 
Email: care@aerowalk.in 
Phone/WhatsApp: 9512100395 
Support Hours: 10:00 AM to 7:00 PM 

Please mention your Order ID whenever contacting us regarding an existing order. 

Aerowalk reserves the right to modify this Return & Exchange Policy from time to time. Any changes will be updated on this page and will become effective upon publication.